Dispatch times
Orders placed before 1:00pm ET on a business day are usually packed and handed to the carrier the same day. Otherwise the next business day.
Shipping & returns
How your order gets to you, and what happens if it is not right.
Delivery times
Standard delivery within the contiguous United States typically takes 3–7 business days from dispatch. Alaska, Hawaii and U.S. territories take longer.
Where we ship
All 50 U.S. states. We do not currently ship internationally, and we cannot deliver to freight forwarders.
Shipping
Carriers and tracking
Orders ship with tracked services from national carriers. As soon as your parcel is collected we send the tracking number by email, and by text message if you opted in to SMS notifications. Tracking can take a few hours to become active on the carrier's system.
Shipping costs
Shipping is calculated at checkout based on the weight, size and destination of your order. The exact cost is shown before you pay — there are no charges added afterwards.
Packaging
Because we resell surplus, open-box and pre-owned stock, an item may arrive in its original retail packaging, in replacement packaging, or in a plain protective box. The listing tells you which. We pack for protection in transit rather than for presentation.
If a parcel is delayed, lost or damaged
Contact us on +1 (984) 378-9113 or office@elhresale.online and we will open a claim with the carrier and keep you updated. If a parcel is confirmed lost we will replace the item where we still have equivalent stock, or refund you in full.
Returns
Return window
You may request a return within 30 days of delivery for most items. The item must be in the condition in which you received it, with any accessories and packaging that came with it.
Items that cannot be returned
- Sealed personal care, hygiene or consumable products where the seal has been broken.
- Items damaged after delivery, or altered, modified or repaired by the customer.
- Items listed as final sale, where this is clearly stated in the listing.
If the item is not as described
If an item arrives in a worse condition than the listing described, that is our mistake.
Contact us within the return window and we will cover return shipping and give you the choice of
a replacement (where equivalent stock exists) or a full refund including the original shipping.
Change of mind
Change-of-mind returns are accepted within the 30-day window. The return shipping cost is the customer's responsibility, and the original outbound shipping charge is not refunded.
How to start a return
- Contact us by phone, text, email or the contact form with your order number and the reason for return.
- We will confirm eligibility and send you a return address and a return reference, usually the same business day.
- Pack the item securely, include the return reference, and send it with a tracked service.
- We inspect the returned item on arrival and process the outcome.
Refunds
Approved refunds are issued to the original payment method within 3–5 business days of the returned item being inspected. Your bank or card issuer may take a few additional days to show the credit. We will notify you by email, and by text if you opted in, when the refund is sent.
Cancellations
If your order has not yet been dispatched you can cancel it for a full refund — just call or text +1 (984) 378-9113 as soon as possible. Once a parcel has been collected by the carrier the return process above applies instead.
Questions
Our customer care team is available Monday to Friday, 9:00am–6:00pm Eastern Time on +1 (984) 378-9113 or office@elhresale.online.
Need help with an order?
We will sort it out.
Have your order number ready and our team can look at it while you are on the line.